WritersWeekly.com Warnings Report - Freelance Work Exchange

WritersWeekly.com Warnings Report

Date Filed: 06/06/2001
Company: Freelance Work Exchange

Summary: We received a complaint from one of our readers and then also discovered that they owe $20 to one of our very own freelancers!

Update: Freelance Work Exchange has responded with a person to contact regarding any disputes of money owed.

If you are owed money by this company, here are resources you can use to help recover it:

Contact Rob Palmer at: rob@freelanceworkexchange.com.

Correspondence submitted by writer(s) filing report:

See above.

Response WritersWeekly received to its inquires into the matter:

Freelance Work Exchange is committed to the highest
standards of customer  service. Any member with a query
can contact me, Rob Palmer, at
rob@freelanceworkexchange.com  and I will personally
guarantee to resolve the issue as soon as possible. 
The number and nature of job postings listed on our
site will naturally  vary, but on average we provide
members with a steady stream of high-quality  project
leads. We are dedicated to doing everything we can to
help freelancers  build successful careers.

UPDATE - 08/22/01:

Hi Angela

Further to our discussions a few weeks ago, I can confirm that (your freelancer) has received a full refund for the outstanding amount, plus an amount to cover lost interest.

We have also switched to a new payment processor (iBill), which means that we can now process refunds and cancellations ourselves, rather than having to refer people back to a third party.

As we have addressed the concerns you raised, and are committed to resolving any issues that members have, would you please remove the relevant warning from your site, as this is not a reflection of the true situation.

If you have any queries, please do not hesitate to contact me.

Best wishes,

Rob Palmer

WRITERSWEEKLY.COM COMMENT: If a firm lets a situation get to the point where WritersWeekly.com has to intervene, we must leave them on our warnings page. This situation could have easily been rectified by Freelance Work Exchange months ago.

RESPONSE FROM OUR FREELANCER: Wanna hear something funny? He sent me an international money order for $25 and it costs $15 to cash it! I can't win!